Support

1. Contact

Send questions and bug reports about ID Photo JP by email.

support@z-cloud.com.vn

We usually reply within a few business days, in Japanese, English or Vietnamese.

2. What to include

These help us answer faster:

• Your device (e.g. iPhone 15, Pixel 8) and its OS version
• The app version (at the bottom of Settings in the app)
• Which screen, and what you did when it happened

Please don't send photos of your or your family's faces. If a picture helps, send a screenshot of a screen with no face on it.

3. Restoring a purchase

After changing phones or reinstalling, sign in with the Apple ID or Google account you bought Pro with and tap Settings → Restore purchase in the app. There is no extra charge.

4. Refunds

Apple and Google handle purchases, so we cannot issue refunds ourselves. For the App Store, use Apple's "Report a Problem"; for Google Play, use Google Play Help.

5. Changing phones

History is stored only on the device and is not backed up to any cloud. Save the ID photos and print sheets you need to your Photos app before you switch.

6. Requirements

iPhone and iPad with iOS 15.0 or later; Android phones and tablets with Android 7.1 or later.